bt444 Privacy Policy

1 Who We Are

bt444 operates the online betting and casino platform available at bt444.io (the "Platform"). References to "bt444", "we", "us", or "our" in this Privacy Policy refer to the company operating the Platform and responsible for the processing of your personal data.

bt444 is the data controller in respect of personal data collected through the Platform. This means bt444 determines the purposes and means by which your personal data is processed. If you have any questions about this Privacy Policy or how your data is handled, you may contact us at [email protected].

2 Information We Collect

2.1 Information You Provide Directly

When you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, or otherwise interact with the Platform, you may provide us with the following categories of personal data:

• Identity Data: Full name, date of birth, nationality, Bangladesh National ID (NID) number, passport number (if provided as an alternative).
• Contact Data: Email address, mobile phone number, residential address (city and district within Bangladesh).
• Financial Data: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported banks), transaction history on the Platform.
• Account Data: Username, account preferences, bet and game history, bonus eligibility records, responsible gaming settings (deposit limits, self-exclusion status).
• Communications Data: The content of any messages you send to bt444 support, including via email, live chat, or support ticket, and records of any telephone calls (where applicable).
• Verification Documents: Copies or scans of identity documents and proof-of-address documents submitted during KYC verification.

2.2 Information Collected Automatically

When you access and use the bt444 Platform, certain technical and usage data is collected automatically:

• Device & Technical Data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Usage Data: Pages visited on the Platform, games played, bets placed, time spent on specific pages, click-path data, login timestamps, and session duration.
• Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 6 of this Policy.
• Geolocation Data: Approximate geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted region and to apply relevant localisation settings.

2.3 Information From Third Parties

bt444 may receive additional information about you from the following third-party sources:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — transaction confirmation and fraud signals.
• Identity verification and KYC service providers — results of document authenticity checks.
• Fraud prevention and AML screening services — risk scores and watchlist screening results.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe) — game session data and RNG audit records relevant to your account.

3 How We Use Your Information

bt444 uses the personal data it collects for the following purposes:

bt444 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you, without providing you the opportunity to request human review.

4 Legal Basis for Processing

bt444 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing is necessary to perform the contract between you and bt444 — for example, to create your account, process your bets, and handle deposits and withdrawals.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping standards.
• Legitimate Interests: Processing is necessary for bt444's legitimate business interests, such as fraud detection, Platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your rights and freedoms.
• Consent: Where bt444 relies on your consent as the legal basis for processing (for example, for sending you promotional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected] or updating your account preferences.

5 Sharing Your Information

bt444 does not sell or rent your personal data to third parties. We may share your personal information with the following categories of recipients where it is necessary and proportionate to do so:

5.1 Service Providers

bt444 engages trusted third-party service providers who process data on our behalf under strict contractual obligations. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC and identity verification providers, fraud prevention and AML screening services, cloud hosting and infrastructure providers, customer support software providers, and game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe).

5.2 Legal and Regulatory Authorities

bt444 may disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities where required to do so by applicable law, a court order, or a binding regulatory direction. bt444 will, where legally permissible, notify you of any such disclosure request.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of bt444's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by email or by a prominent notice on the Platform prior to any such transfer taking effect, and the transferee will be required to honour the commitments made in this Privacy Policy.

5.4 Protection of Rights

bt444 may share personal data with third parties where we reasonably believe disclosure is necessary to protect the rights, property, or safety of bt444, our players, or other third parties — for example, in cases of suspected fraud, identity theft, or other illegal activity.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, keep you logged in across sessions, and collect usage data to help improve the Platform's performance and personalisation.

6.2 Types of Cookies Used by bt444

• Strictly Necessary Cookies: Required for the Platform to function correctly — for example, maintaining your bt444 login session, storing your language preference, and securing your account. These cookies cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymised information about how players use the Platform — such as which pages are visited most frequently and where users encounter errors. This data helps bt444 improve the overall player experience.
• Functional Cookies: Enable the Platform to remember your preferences (such as your preferred bet size or favourite games) to provide a more personalised experience on return visits.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional offers and measure the effectiveness of bt444's marketing campaigns. You may opt out of marketing cookies at any time via your browser settings.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please be aware that disabling strictly necessary cookies will impair your ability to use the bt444 Platform, including accessing your account and processing transactions.

7 Data Retention

bt444 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a period of five (5) years following account closure, to comply with AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for five (5) years following the end of the business relationship, or longer if required by a specific legal obligation or ongoing investigation.
• Support Communications: Records of support interactions are retained for two (2) years following the closure of the relevant support case.
• Marketing Consent Records: Records of your marketing consent or opt-out preference are retained until three (3) years after the last interaction with your account, to demonstrate compliance with consent obligations.
• Technical and Usage Logs: System access logs and IP address records are retained for up to twelve (12) months, unless required for an ongoing security investigation.

At the end of the applicable retention period, bt444 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

8 Your Rights

As a player on the bt444 Platform, you have the following rights in respect of your personal data. bt444 will respond to all valid requests within 30 days of receipt, and we will not charge a fee for exercising your rights in the first instance:

• Right of Access: You have the right to request a copy of the personal data bt444 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that bt444 corrects any inaccurate or incomplete personal data held about you. You can update certain information directly from within your account settings.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you may request that bt444 deletes your personal data. This right is subject to our legal obligations — for example, we may be required to retain certain data for AML compliance even after an account is closed.
• Right to Restriction of Processing: You may request that bt444 restricts the processing of your data while a dispute about its accuracy or the lawfulness of processing is resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that bt444 provides your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to bt444's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where bt444 processes your data on the basis of consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9 Data Security

bt444 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bt444 Platform.
• Encryption of sensitive data fields (including financial data and identity document copies) stored within bt444's systems.
• Strict access controls — only authorised bt444 personnel who require access to your data to perform their role are permitted to access it.
• Regular security assessments, penetration testing, and vulnerability scanning of bt444's Platform and infrastructure.
• Multi-factor authentication options available to players for additional bt444 login security.
• Employee training on data protection and information security best practices.
• Incident response procedures in the event of a suspected data breach, including timely notification to affected players where required.

10 Children's Privacy

The bt444 Platform is strictly intended for adults aged 21 and above. bt444 does not knowingly collect or process personal data from individuals under the age of 21. If bt444 becomes aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor may have registered on the bt444 Platform using your device or payment details, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 Third-Party Links & Services

The bt444 Platform may contain references to third-party services, including the game studios whose content is available on the Platform (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe) and payment service providers (such as bKash, Nagad, Rocket, and Upay). When you interact with these third-party services — for example, when completing a mobile banking transaction through bKash or Nagad — you are subject to that third party's own privacy policy and data practices.

bt444 is not responsible for the privacy practices of third-party services accessed through or in connection with the Platform. We encourage you to review the privacy policies of any third-party services you use before providing your personal data to them.

12 Amendments & Contact

12.1 Changes to This Privacy Policy

bt444 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify you via the email address registered to your account.

Your continued use of the bt444 Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how bt444 protects your personal data.

12.2 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bt444 handles your personal data, please contact us using the details below:

• General Enquiries & Data Rights Requests: [email protected]
• Responsible Gaming & Self-Exclusion: [email protected]
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)